Clayton Valet and Parking Management is hiring a Front Desk Attendant/Concierge for a new account. This position is responsible for greeting all residents’ and visitors’ to the building, controlling access to the building, answering telephones, and monitoring surveillance systems.
•Welcome all residents and guests to the property and announce all guests to residents before providing access.
•Answer front desk telephones, indicating your willingness to assist the caller.
•Forward calls to voicemail, or take complete and accurate phone messages.
•Receive calls from residents for specific requests.
•Coordinate entry of Housekeepers and Contractors per specifications from residents/tenants.
•Maintain strict insurance verification for any contractor, handyman or any other vendor required to have insurance per rules and regulations.
•Validate guest parking
•Monitor and coordinate dock deliveries upon arrival.
•Accept deliveries, mail, packages and dry cleaning in accordance with policy guidelines.
•Assist with mail, including in-house mail.
•Maintain strict adherence to key control policy and log in all key requests.
•Maintain the Daily Front Desk Log to record all events that have occurred during the shift. Record specific resident directives and any miscellaneous notes in the Daily Front Desk Log for reference by all staff.
•Carefully monitor all surveillance and report problems to the Community Manager immediately.
•Respond to emergencies efficiently.
•Deliver newspapers to front door of residents.
•Work as a team in cooperation with others, displaying a willingness to be helpful at all times.
•Make sure that all services are provided in a friendly, courteous, professional, and timely manner.
•Perform duties as requested by management.
•Good written and oral communication skills.
•Customer service experience.
•Good organizational skills.
Education and Experience Required:
•High school degree or equivalent
•2-3 years of customer service or front desk experience
•Excellent communication skills
•Knowledge of fine service