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Guest Services Representative
Morgan Ford Massage & Spa
compensation:
Hourly/Commission
employment type:
employee's choice
experience level:
entry level
job title:
Guest Services Representative
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Front Desk Associate / Spa Receptionist / Customer Service Representative
Morgan Ford Massage Therapy
3187 Morganford Rd. St. Louis, MO 63116
Job Description
Morgan Ford Massage Therapy is hiring a Guest Services Representative to serve as the front desk leader and first impression for our spa.
This role is the lifeline of the business. You are the first point of contact for every guest and are responsible for managing the entire experience before, during, and after each visit.
This is not a passive front desk role. We are looking for someone who is organized, detail-oriented, service-driven, and motivated by performance and results.
If customer service is your calling and you take pride in creating exceptional experiences while driving sales and efficiency, this is a strong opportunity to grow within a structured, high-performing spa environment.
What You’ll Do
Client Experience & Front Desk Operations
Greet every guest with energy, professionalism, and a welcoming presence
Create a strong first impression and deliver a consistent, high-end client experience
Check guests in and out accurately and efficiently
Assist guests with forms, questions, and overall experience from arrival to departure
Scheduling & Flow Management
Schedule appointments and manage provider availability
Organize bookings to maximize efficiency and profitability
Ensure smooth daily flow of services and minimize gaps or delays
Sales & Client Retention
Recommend services, memberships, packages, and retail products
Encourage pre-booking and repeat visits
Sell gift cards and promote specials
Track performance, sales metrics, and daily activity
Operations & Administrative Support
Complete opening and closing procedures and daily checklists
Handle phone calls, inquiries, and guest communication
Assist spa leadership with administrative tasks
Manage cash handling, reporting, and gratuity distribution
Facility & Organization
Maintain a clean, organized, and professional spa environment
Assist with laundry, restocking, and light cleaning duties
Support event setup, breakdown, and in-spa promotions
Help manage retail displays and inventory organization
What We’re Looking For
Strong customer service skills with a true “people-first” mindset
Highly organized and detail-oriented
Ability to multitask in a fast-paced environment
Professional appearance and communication
Reliable, punctual, and accountable
Comfortable with sales, recommendations, and upselling
Positive, energetic attitude with a team-first mindset
Ability to maintain discretion and confidentiality
Requirements
High school diploma or equivalent required
1–2+ years of experience in spa, salon, hospitality, customer service, or front desk roles preferred
Strong computer skills (POS systems, scheduling software, Microsoft/Google tools)
Ability to type efficiently (40+ WPM preferred)
Comfortable handling multiple systems and tasks simultaneously
Ability to lift up to 50 lbs and assist with light cleaning duties
Flexible schedule, including evenings, weekends, and extended hours as needed
What Success Looks Like
Guests feel welcomed, valued, and taken care of from start to finish
Scheduling is accurate, efficient, and optimized
Retail and service sales goals are consistently achieved
The front desk and spa environment are clean, organized, and professional
No details are missed and nothing falls through the cracks
Expectations
Maintain a polished, professional appearance and follow dress standards
Greet every guest with enthusiasm and consistency
Create a positive, upbeat environment for both guests and team members
Stay proactive in sales, service, and organization at all times
Participate in team meetings, training, and performance reviews
Represent the brand both inside and outside of the spa
Why Work at Morgan Ford Massage Therapy
Established spa with a strong and growing client base
Structured, performance-driven environment
Opportunity to grow into leadership or advanced roles
Commission and performance-based earning potential
Team-focused culture with clear expectations and growth opportunities
Apply Today - https://morganfordspas.com/jobs
If you are someone who thrives in a structured, fast-paced, client-focused environment and takes pride in delivering exceptional service while driving results, apply today and join the Morgan Ford Massage Therapy team.
- Principals only. Recruiters, please don't contact this job poster.