Mgr Field Services

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CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United Stes and Canada. With nearly a century of experience and over one million machines in operion, we serve more than 40 million consumers annually through our pay technology plforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovive technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovion.

Mgr Field Services Monday - Friday 

As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting,

repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer

support and respond to inquiries/requests as approprie.

Key Job Responsibilities:

Service and Collections

· Monitor weekly and daily collection routes to ensure adeque coverage

· Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers

· Review, analyze, and cree reports to monitor performance

· Ensure staff completes safety trainings, and complies safety standards, regulions, and policies

· Perform ad-hoc collections work in the field (as needed basis)

Customer Support:

· Strengthen and maintain client relionships using multiple channels including in person, email, phone

· Represent the CSC brand by regularly visiting property managers to understand and solve their needs

· Provide customer service support, respond to inquiries, complaints, and requests as approprie

· Monitor low net locions to assist in efforts to improve revenue

Inventory Management

· Manages and secures company assets including parts, inventory, vehicles, and machines locions

· Oversee fleet maintenance to ensure ready supply of vehicles available for service

· Monitor vandalized locions and high-volume service call locions and work to improve performance

· Submit all billable service work and warranty/guarantees for parts on a timely basis

· Prepare billing to customers for parts as applicable

· Reconcile invoices for parts

Systems:

· Uses and understands systems, tools, and applicions to manage work effectively

· Comfortable learning new technologies to drive efficiencies and accountability

Key Management Responsibilities:

· Recruit, hire, and onboard new team members while managing a team

· Delege duties and assign/schedule work to meet deadlines

· Achieve annual financial objectives and monitors department level budgets

· Support employee development and provide training as needed

· Establish team and individual employee goals

· Manage employee performance to meet daily / weekly / monthly SLAs

· Authority to termine or make a terminion recommendion

· Implement, communice, and maintain Company practices, policies, and procedures with team

· Train associes and onboard new hires

· Other duties assigned

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance 
• 401k with generous Company Mch
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! 
• Educion Reimbursement Program
• Paid employee Referral program

CSC Service Works will comply with local and ste laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

• Ability to pass pre-employment screening
• Valid Driver's license
• High School Diploma or equivalent; or 5-7 years reled experience and/or training; or equivalent combinion of educion and experience
• Associe’s Degree preferred
• General knowledge of heing and cooling equipment, wer heers, pumps and boilers, building maintenance electrical, plumbing etc.

Required Knowledge, Skills, and Abilities:

• Ability to communice with clients, de-escale issues, and find solutions
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulions
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present informion to management and groups of employees
• Ability to work with a variety of mhemical concepts
• Ability to define problems, collect da, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions
• Strong Microsoft Office skills

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive considerion for employment without regard to race, color, religion, sex, nional origin, sexual oriention, gender identity, disability, veteran or other protected stus.

CSC Service Works will comply with local and ste laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

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