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IT Administrator (St. Louis)

available afternoons
available evenings
available mornings
available overnight
available weekdays
available weekends
education completed: associates

I am a previous System Administrator looking for a new role doing ANYTHING in the IT world. I am a quick study and enjoy learning new things dealing with PC's.

Timothy J. Sears

Served as IT Administration and Help Desk Analyst with experience implementing, installing,
configuring, troubleshooting, and evaluating Microsoft Windows products, with 18 plus years of avid PC
knowledge, organizing tickets using the company ticketing system, answered phones in accordance
with ticketing system to create, modify, close tickets, very friendly and able to explain technical things
to non-technical persons.

Work Experience

Systems Administrator
Vanguard Truck Centers
August 2017 to February 2019
• Document workflow of processes within the organization • Investigate, research and troubleshoot
more complex IT related issues
• Perform new user IT training and communication of IT policies and
standards
• Troubleshoot Microsoft Windows systems, including imaging off of pixie boot as well as USB boot.
• Troubleshoot Microsoft Office systems.
• Maintain virtual server operations including maintenance, updates, task managing, as well as running
as operated scripts.
• Modify Active Directory as well as add/disable/delete as needed.
• Remote and deskside support as needed.
• Maintain/modify MDM software for cell phones. (Android and Apple)
• Maintain good relations with
outside vendors as needed.


Service Desk (Consultant)
Centene Corp - Chesterfield, MO
March 2017 to August 2017
• Document workflow of processes within the organization
• Investigate, research and troubleshoot
more complex IT related issues
• Perform new user IT training and communication of IT policies and
standards
• Work within Citrix Platform VDI systems.
• Troubleshoot various systems in the medical insurance field.
• Troubleshoot Microsoft Windows systems. (including Active Directory)
• Troubleshoot Microsoft Office systems.
• Work within ServiceNow ticket system

Help Desk (Consultant)
BJC Health Care - St. Louis, MO
September 2016 to February 2017
• Responsible for achieving measurable business results in a specific departmental support area or
strategic, information services project.
• Through leadership, project management, technical and communication skills, position is responsible
for delivering business needs • Troubleshoot various systems in the medical field.
• Work with Citrix platform systems.
• Work within ServiceNow ticket system • Troubleshoot Microsoft Windows systems. (including Active
Directory)

I.T. Administrator
Auffenberg Dealer Group of Illinois - O'Fallon, IL
November 2015 to July 2016
• Build PC's Configure them onto the Domain.
• Install and Troubleshoot Software.
• Set up Printers on the Network and on Workstation PC's.
• Modify users in Active Directory.
• Modify users in Email Directory.
• Proficient in use of OTRS Ticketing system.

Help Desk Tier II (Consultant)
Charter Communications - Town & Country, MO, US
March 2015 to October 2015
• Dealing with Windows Environment PC's.
• Incident Management which includes managing the Conference Call Bridge, sending proper
notifications to end users and documenting the incident status using incident database tools.
• Plan for and respond to service outages and other related issues.
• Participate in organizations change management process.
• Monitor systems and applications using the WebTop application.
• Create and/or modify tickets in the ticketing system. Remedy as well as ServiceNow.

Education

Associates of Applied Sciences in Network Systems Administration in Network
Systems Administration
ITT Technical Institute - Springfield, MO
2014
  • OK for recruiters to contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6958271171

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