Work Experience
I C U LOBBBY RECEPTIONIST
Truman Medical Centers|Columbia, MO
April 2018 to November 2018
Welcome visitors in person
Answered incoming calls
Keep lobby organized for visitors, distributed overnight materials as needed
Customer Service Representative
Bass Pro Shops Call Center|Springfield, MO
September 2012 to December 2012
Answered inbound calls, averaging 50 plus calls per shift
Assisted customers with Bass Pro catalog and website orders
Advised customers to sign up for credit card program, receiving bonus incentive for each new client
Met or exceeded KPI department goals for resolution times, customer satisfaction, and average calls handled
Office Assistant - Non-Profit Agencies
EXPERIENCE WORKS TITLE V|Springfield, MO
January 2008 to April 2012
File Clerk-Used alphabetical and numerical systems to organize paper and electronic records documents-Make copies of paperwork and distributes as needed-Retrieved data and files for other department and personnel
Office Clerk - Clerical duties -typing, filing, and completion of simple forms - Operate office machines, including copiers, and other standard
office equipment - Answered phones, direct calls to appropriate individuals and prepared messages
Receptionist - Greet and Welcome visitors - Answered phones - Receiving and sorting mail - Copiers and fax machines of documents
Document Scanner
Business Inc|Olympia, WA
June 2006 to May 2007
Performed scans of documents
Prepped documents and repaired torn documents to prepare for scanner
Position highlighted ability to perform repetitive tasks that required high attention to detail
Customer Service Representative/Collections
Citigroup Call Center|Des Moines, IA
April 2005 to October 2005
Made high-volume outbounds calls for observation of Citi Group
accounts and overdue payments
Developed repayment plans for clients that were unable to pay debt in full
Education
High school diploma
Sidney High School|Sidney, OH
September 1968 to June 1972
Upper secondary education
Skills
Call center experience Attention to detail Computer skills Customer inquiry handling Data collection Proofreading Photocopying Phone inquiries Clerical experience Customer service Microsoft Excel Client interaction via phone calls Computer operation Time management Critical thinking Office management Data entry - Data entry experience (11–15 years) Typing Greeting customers Order assistance Administrative experience within non-profit industry Household management Zoom Phone call management Difficult call handling Experience with children Microsoft Office Basic math Phone communication Phone answering Cold calling Multi-line phone systems - Multi-line phone system experience (More than 20 years) Providing product information Appointment scheduling Personal assistant experience Office experience Administrative experience - Administrative experience (11-15 years) Customer complaint resolution Filing Statistics Scanning Microsoft Word Meeting scheduling Microsoft Outlook
Principals only. Recruiters, please don't contact this poster.